2 Day Usability Design Course
We have designed a range of online CX courses to help you move forward with confidence into your CX Designer career journey.
Gain maximum value from the 2-day Course
Holistic learning
Learn about design thinking and problem framing over 2 full days
Fully-charted course
Detailed training manual plus access to a soft-copy post-course
Basic Course Information
Duration
2 Days
Price
Pay £725 for each day or pay £1,300 for the two days upfront
Delivery
Virtual
Location
Global Online
WHO IS THIS COURSE FOR
Does this fit you?
This is a foundational service design course for anyone who works in the design of customer activities – novice service designers, UX or CX professionals, product managers, designers, project leaders, managers, business analysts, developers, or anyone interested in learning about service design and how they can implement service design tools and techniques into their workplace.
Program Outline
1. Intro
Introduction to Service Design
2. Business Goals
Identify the business and service objectives and write a stakeholder guide for interviews
3. Discovery and Analysis
Define research objectives & research methods.
4. Problem Framing
Learn how to reframe problems identified from new research
5. Concept Generation
Realise the value of idea generation and concept generation
6. Prototypes
Learn about prototypes and how to identify and generate them
7. Testing your Ideas
Realise the value of testing your ideas out with your users
8. Sharing the vision
How to use co-creation to map and design a service blueprint
What You Will Learn In the Two-Day Course
Day 1
Customer Research and Journey mapping- Discover and Design
- The concepts of Human Centred Design, UX and Service Design
- Key stages of the Service Design approach and know what methods to apply when.
- The importance of establishing understanding of the business and service objectives.
- How to analyse a user interview and pull out key insights
- The process of creating a customer Journey Map based on research with users
How to reframe the problem based on new understanding from research
£750
Day 2
Ideation, prototyping and blueprinting - Develop and Deliver
Recommended for those who have already completed our 3 day UX Design course
- Creating and using ‘How might we…” statements that align with the scope of the project
- Value, purpose and techniques of concept generation
- The types of prototypes and how to build them, and prioritising what to prototype
- Testing your ideas, the value of testing your ideas with users
- Service blueprinting - understanding the elements and how to co-create to map and design a service blue print.
£750
Regulation and Assessment
All training is aligned with the ISO standard for human centered design..
