3 Day Usability Design Course

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Improve your UX Skills with the 3-day Course

Holistic learning

Learn about design thinking and problem framing over 2 full days

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Group Work

Learn by doing with practical activities and group work

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Fully-charted course

Detailed training manual plus access to a soft-copy post-course

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 Basic Course Information

Duration

3 Days

Price

Pay £2,395 for the course + certification or £2,175 for the three day course only

Delivery

Virtual

Location

Global Online 

Who Is This Course For?

This UX Design course caters to any of: UX or CX professionals, designers, developers, project leaders or product managers, business analysts or anyone interested in learning about UX and how they can implement UX tools and techniques into their workplace.

Beginner

Learn the fundamentals of UX and get an understanding of all the UX terminology and best practice (what, how and when to use it).

Senior UX Role

Consolidate and hone your UX skills and latest techniques in UX to maximise the growth of your organisation

Complimentary Role

If you are a developer or analyst, get key insights of UX approaches, techniques and tools

Manager

Leverage the impact of user centred design and determine how to adopt UX in an agile or hybrid environment

Workshop

The practical activities and exercises are great at reinforcing concepts and ideas: Defining your users, Crafting a research approach, Affinity diagramming, User interviews & task analysis, Personas, Customer journey mapping, Collaborative design, Card sorting & IA Design, Heuristic evaluations, Writing a test plan, Moderating a usability test session, Mobile wire-framing

Program Outline

1. Intro

Introduction to user experience design

2. Market analysis

User and customer research

3. Collaboration

Collaborative design & IA

4. Problem Framing

User behaviour and design principles

5. Usability

Usability testing

6. UX for different devices

Mobile & tablet UX

7. Continuous Improvement

Maintaining and evolving your site or application

8. Implementation

Implementing a UX approach in your organisation

Detailed Course Outline of the 3-Days Intensive Course

Module 1

USER AND CUSTOMER RESEARCH

  • Different design approaches
  • Overview of the user centred design process
  • Return on investment of UX design
  • Benefits of user centred design
  • UX versus UI – what’s the difference
  • ISO Stardard 9241:210
  • Design thinking & double diamond
  • Defining your problem before designing your solution
  • Understanding the business problem or requirements

Module 2

USER AND CUSTOMER RESEARCH


  • Understanding your users
  • Discount (low cost) user research methods
  • Traditional user research methods
  • Behavioural vs opinion based research
  • Quantitative vs qualitative research
  • User task analysis
  • Customer journey mapping
  • Personas
  • Empathy maps
  • User stories


Module 3

USER AND CUSTOMER RESEARCH

  • How to run a collaborative design workshop to engage stakeholders or users
  • Sketching, wireframing and prototyping
  • Validated learning
  • Wireframe design tools and technologies
  • Understanding user mental models
  • Card sorting activities with users
  • Card sorting - facilitated versus remote
  • Information architecture design & menu schemas
  • How users navigate
  • IA and navigation design
  • IA testing tools and technologies


Module 4

USER AND CUSTOMER RESEARCH

  • Interaction design principles & usability heuristics
  • Presentation design principles e.g. Gestalt theory, visual hierarchy etc
  • User confidence, trust and credibility
  • Accessibility
  • Writing effective content for the web, literacy and readability
  • Forms and application design principles including input controls, dealing with data, error handling, progressive disclosure etc
  • Human cognition & design implications


Module 5

USER AND CUSTOMER RESEARCH

  • What to test and when in the development lifecycle
  • Where to test - field studies versus internal offices / meeting rooms versus usability laboratory
  • Design a usability study and writing a test plan
  • Recruiting test participants
  • Moderating test sessions
  • Tips and traps for successful usability tests
  • Evaluating results
  • Testing tools, technologies and logistics
  • Communicating test results and convincing stakeholders


Module 6

USER AND CUSTOMER RESEARCH

  • Designing for tap
  • Mobile design principles – what is different for mobile
  • Prototyping for mobile
  • Testing mobile

Module 7

USER AND CUSTOMER RESEARCH

  • Managing change
  • Site maintenance
  • Evolving your site after launch

Module 8

USER AND CUSTOMER RESEARCH

  • Selling the benefits of UX to stakeholders and sceptics in your organisation
  • Integrating UX methods into existing development methodologies
  • Lean UX and Agile

UX Certification

BCS PRACTICE EXAM

(Optional) Finish the 3 day training by sitting a 40 question multiple choice practice exam for the BCS Foundation Certificate in User Experience before using your exam voucher to book in for the real exam to get certified.

Regulation and Assessment

All training is aligned with the ISO standard for human centred design.. 

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