ITIL® Lifecycle Certificate in Service Design

The ITIL Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL certification.

Course Objectives:

Service Design Principles

Service Catalogue Management

Service Level Management

Availability Management

Capacity Management

IT Service Continuity Management

Information Security Management

Supplier Management

Tools and Technology

Process implementation and on-going improvement

Audience:

Manager, Operational staff , Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Supplier Management