ITIL® 4 Foundation Certificate in IT Service Management

About This Course:

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.

Course Objectives:

Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices, and how these enable business value to be co-created

The seven guiding principles of ITIL 4

ITIL service value system

The four dimensions of service management

The ITIL practices with a focus on 15 of these, of which 7 will be covered in detail

Audience:

This course is aimed at all levels of IT professionals, customers and users involved in the provision or receipt of IT Services in any organisation.