ITIL 4 Specialist: Drive Stakeholder Value

3 Day Course

Jul 12 – 14 | Aug 16 – 18 | Sep 13 – 15 | Oct 11 – 13 | Nov 15 – 17 | Dec 8 -10

ITIL 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimize the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. This course aims to guide stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services. This course is for individuals and organizations engaged in service relationships, including product and service provision, consumption, and relationship management. These are the people and organizations that are either involved in organizing the customer journey or taking part in it. 3 day couuurse