Habits for Exceptional Customer Service: Exceeding the Expectations of Internal Customers

Duration: 2 Days

About This Course:

The rules of exceptional customer service may have been written with the paying customer in mind, but the principles and precepts of striving to make sure the customer is satisfied can be applied to every business transaction – even those within an organization. Simply stated, the most effective way to succeed in all things business-related is to exceed the expectations of others. Not by establishing low standards that can easily be met; rather, by setting the bar well above the minimum requirements AND still dazzling internal and external clients with the quality and timeliness of what has been requested. Understanding who the customer is and knowing what the customer really needs are the keys to award winning service. The Habits for Exceptional Customer Service workshop reviews the critical components of great customer service and explores how to build and leverage key practices that lead to success. Content includes a look at the customer-supplier relationship, an investigation of where customer service tends to fail, and discussion of ways to maximize the return of the internal customer service investment.