Effective Communication Skills for the IT Pro

Duration: 2 Days

About This Course:

Communication challenges abound in today’s business world, challenges which can have a profound impact across a business or an office. IT professionals bear an additional challenge of working in a technical environment while interacting daily with co-workers and clients who do not share that experience or perspective. The Effective Communication Skills for the IT Pro workshop provides insights into what influences communications in the workplace and how to improve the effectiveness of written and spoken communications. Content includes basic theory, important building blocks for better communication, and habits that effective communicators have developed. Practical, hands-on exercises will help turn theory into action and provide the important first steps to improved communications.