Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Duration: 2 Days

About this Course:

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps.

Course Objectives:

Describe the capabilities and functionality of Dynamics 365 Marketing, Describe the capabilities and functionality of Dynamics 365 Sales, Describe the capabilities and functionality of Dynamics 365 Customer Service, Describe the capabilities and functionality of Dynamics 365 Field Service and Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM).