Dynamics 365 Customer Service Functional Consultant Associate

Duration: 2 Days

About this Course:

MS Dynamics 365 for Customer Service provides every association with an open door for the success of the customer.

Course Objectives:

Configure and Install the app of customer service. Analyze customer service data. Create case records. Related service apps. AI for service. Configuring customer service. Identify common scenarios of customer service. Case management overview. Creating case records. Queue management. Make and use information articles. Complete a case resolution process. Open and resolve customer service cases. Automate case creation and routing. SLA and entitlement overview. Create and manage entitlements. Create and manage SLAs. Create and use service and entitlements level agreements. Case management record processing automation. Knowledge management overview. Authoring and organizing. Create and use knowledge articles