Advanced Scripting for Cisco Unified Contact Center Express

Duration: 5 Days

About This Course:

Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overallCisco Unified CCX functionality. Activities include creating prompt recording tools,applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods.